General IITS User Services Support
General IITS User Services Support
Monday through Friday, 8:30 a.m. - 4:30 p.m.
(315) 792-3115
IITS User Services
Enter a Support Ticket
Reset/Activate Your Password
Request Technology, Classroom and Event Support
Check Room Bookings
Teaching Resources
Utica University User Services is responsible for the operations of all computer labs and faculty staff computers on our Utica campus. In all, more than 1,700 computers are supported by our staff members as well as our crew of student employees.
General IITS User Services Support
Monday through Friday, 8:30 a.m. - 4:30 p.m.
Library L119
(315) 792-3115
Please read below to understand further what user services the Help Desk provides.
For Students
Only partial support is available for non-college owned devices, such as student laptops or cell phones.
- Help connecting to the wifi network will be provided for most devices, including laptops. Please see the IITS Networking and Infrastructure page for information and steps to connect your device.
- Students will be assisted with any issues regarding network or Utica email accounts as well as any other problems encountered while using a college system.
- Anyone using our eLearning system, Engage, can get 24/7 phone or email support by calling 1-866-264-1537 or emailing engage@utica.edu
- Microsoft Office is available for active students but is not supported. See our Microsoft Office instructions in the tab below.
Q. What is my Utica University email address and how do I use it?
A. Your email address is typically your first initial, middle initial, and your last name, but not always. To get your email address username and password simply go to http://password.utica.edu. Follow the instructions on that page to obtain all your account information.
Q. I already have an email address I use everyday, why should I use my Utica email too?
A. You need to check your Utica email because your professors as well as campus offices, like Student Financial Services and Student Success, will send important information to that email. Notices about campus events and activities will also get sent to you over email. Messages sent from your Utica email to other Utica email addresses will not get marked as spam; so you can be sure that your instructor or advisor receives your email. Tutorials for email and other Google services can be found at the bottom of this page.
Q. How do I use the Utica Computer Labs?
A. To use the computer labs you must login to each computer. This is the same as your login to email. Remember to sign out when you are done by clicking on the Start Menu, then the person icon, and Sign Out.
Q. What do I do if I ever forget the password for my campus accounts?
A. Forgetting your password isn't the end of the world. All you need to do is go to the Utica password website to reset your password. This site is also the place to go to change your password, which is required every 120 days.
Q. What type of computer should I bring to college?
A. Laptops are generally recommended over desktop computers due to portability. Many students choose to bring their laptops to class to aid in coursework. In regards to Windows vs Apple macOS vs ChromeOS, this partially depends on the academic program you'll be participating in at Utica. Some academic programs require special software that will only operate on Windows based computers. We recommend you contact your academic advisor regarding this. We currently do not recommend use of any brand of ChromeOS laptop. These are essentially just a web browser and cannot run any special software. Apple computers fall somewhere in between. You'll be able to run some software such as Microsoft Office (free), SPSS, and Adobe Creative Suite, on an Apple laptop but not other software such as Analyst's Notebook, Revit Architecture, and some specialty software for Cybersecurity/Forensics just to name a few. Again we suggest contacting your advisor to inquire about the software that will be used in your classes.
Please also see our Supported Devices, Prohibited Devices, and Recommended System Specifications sections on our Networking and Infrastructure page.
Q. Can I get on the Internet from my residence hall?
A. All main campus residence halls, excluding Pioneer Village, have access to the Internet via Utica's wired ethernet network. Additionally wireless Internet is available for most devices in most rooms. Internet in off-campus housing may differ, contact the Student Living and Campus Engagement office for details. View the Devices tab below for more information.
Q. What do I need to connect my computer to the Internet in the residence halls?
A. To connect you must have a computer with an ethernet card installed and your own ethernet cable, or a computer with an 802.11g better wireless card. More information is available on the Devices tab below page.
Q. Can I bring my own Wireless or networking equipment?
A. NO. Servers, access points, routers, switches, hubs, and other equipment are not permitted. Don't bring them to campus because they will not work with our network. See the Devices tab below for more information.
Q. Where is wireless Internet available on campus?
A. Wireless is available in nearly all campus buildings. Keep in mind that even though wireless is available in most places, it isn't always as easy to find a power outlet. Charge up in advance of going to class or going to study.
Q. Can I play online games or download music?
A. In order to keep our network working properly for academic purposes we may limit downloading and gaming, and we cannot guarantee every game will work through our network. Music downloads are only allowed if they are legal, such as through iTunes. Violations of copyright are punishable by law as well as the student code of conduct.
Q. What technology services does Utica provide to me?
A. There is a long list of services for students:
- Your student account is part of Google Apps for Education. This means you have email storage, cloud storage space on Google Drive, Google Calendar and many of the other useful Google features like Keep, Chat, etc. Login to your account at http://mail.utica.edu . Tutorials can be found in the helpsheets tab at the bottom of this page. Google Wallet and other financial features, including in-app purchases are not allowed with Utica accounts. You'll need to use a personal Gmail account for sign-in to phone apps or other services which require payment.
- Utica provides black and white laser printing free from our Computer Labs. Color printing is available in our Library and is limited to 50 pages per year. More page can be purchased if needed but it's rarely necessary.
- IITS User Services is available to help with basic questions about campus technology or use of the computer labs. The Help Desk cannot fix students' personal computers but we will try to answer questions and give advice on how to fix problems.
- Access to your records (transcript, schedule, financial aid, etc.) online with BannerWeb.
- Online and Distance Learning classes, as well as some campus classes will utilize either Engage or Canvas. Instructors can setup these sites to allow you to submit homework digitally, use online forums to discuss class, get information the instructor posts for you, and more. If you have any problems with Engage you can call 866-264-1537 any time of day. Canvas support is available at 1-855-495-9954.
- Access to our Library Databases.
- ....and much more.
Q. Who can I contact if I need more help?
A. The Utica Computer Help Desk is available weekdays during Utica business hours. They can answer most computer related questions or refer you to the proper person for specific questions. You can call us at (315) 792-3115 or email us at helpdesk@utica.edu and someone will get back to you.
Microsoft Office - which includes Word, Excel, and Powerpoint - is available free for Utica students. Each student is eligible to install Office on their personal computer (Windows 11 or macOS). As long as you continue to be a Utica student you will be able to renew annually. Follow the same process to renew as you would to obtain it initially.
Please note that Utica University provides this software to you at no charge but does not assist with installation. Follow the Microsoft Office 365 instructions (below). Consult a friend or local computer professional for additional assistance.
Classroom and Event Support is part of the Technology Support Services team. We provide audio-visual and technical support for the Utica University community in the classroom setting. We also provide AV and technical support for events at the University.
Requests for services or equipment should be done using our online form.
A number of software options are available to Utica students from various sources. Software listed does not include technical support. This list will help direct you:
Microsoft Office - All students are eligible. Please see the Microsoft Office for Students tab above.
Microsoft Windows - Microsoft makes Windows available to University students on the Azure Dev Tools site. Instructions. Be aware that Microsoft Azure allows only one copy of each product they offer. In other words you cannot get Windows multiple times from this site, so save your download for future use.
IBM Analysts Notebook - Faculty teaching certain classes enter into an agreement with IBM for students to obtain Analysts Notebook. Those faculty will work with IITS each term for classes that need it and will provides instructions as part of the course. Analysts Notebook requires a Windows computer. More information.
Read&Write - Read&write is a software package that assists you with writing and also includes features such as reading documents out loud to you. More information.
IBM SPSS - Utica University does not have any agreements to obtain SPSS, we recommend purchasing this from www.journeyed.com .
Alteryx Designer - Students in the Data Science program can request a free license for Alteryx Designer software from the Alteryx site: https://www.alteryx.com/why-alteryx/alteryx-for-good/students
Tableau- Students in the Data Science program can request a free one-year license for Tableau from their site: https://www.tableau.com/academic/students
File Sharing on the Utica Network
Utica University is committed to preventing the use of University resources for the improper use, infringement, and distribution of copyrighted materials while at the same time not unduly interfering with the appropriate educational and research use of such resources. Utica University is also committed to educating members of the University community concerning the unauthorized distribution of copyrighted material, including unauthorized peer-to-peer file sharing.
Copyright is a form of protection provided by the laws of the United States to the authors of “original works of authorship,” including literary, dramatic, musical, artistic and other intellectual works. If you violate the exclusive rights of a copyright owner, you infringe the author’s copyright.
Access to the campus data network is a privilege, not a right. Before you are allowed to connect, you must agree to abide and be bound by the Responsible Use of College Computing Resources Policy. If you violate this policy you will be subject to consequences, including loss of your network privileges. This means you will not be able to use your own computer to access:
- e-mail,
- Internet,
- calendar applications,
- Facebook or MySpace,
- eLearning services,
- data storage, or
- other network services.
Click on the links to the right and learn how you can legally access music, movies, games, software and other copyright materials; learn about copyright protection and your rights; and understand what will happen if you illegally download or share copyrighted materials.
List of Publicly available computer facilities:
Each is available for general use when rooms are not booked. You can check room bookings using the Event Management System.
- Library Main Floor (open during Library hours)
- Library Kelly Classroom (open during Library hours except when in use by a class)
- Thurston 205
- Faculty Center B01*
- Hubbard 217
- Hubbard B10
- Bull 212
- Clark City Center 106
- Clark City Center 116
*Includes the Adobe Creative Cloud Suite of software.
Print Quota
Black & White Printing
Printing at Utica University is now more Student friendly. While other institutions are charging increasing amounts to print, we have done away with a printing quota for black and white printing. You no longer have to worry about running out towards the end of the year.
Color Printing
Color printing is still available, but the cost is different. You may notice that your quota amount now reads as 50. This 50 is what color prints will be deducted from. Each side of a page that is printed in color will deduct 1 page from your quota.
Print Quota Purchase Form
Coming Soon.
For Faculty & Staff
The above statements for students are also true for faculty and staff personal computers or devices. We however do not recommend use of personal equipment for business use due to security concerns.
- The Help Desk provides technical support for all College owned computer equipment purchased by IITS. Phone support, walk in, and "housecall" support is available for most issues by contacting us. We can be reached by phone on campus at extension 3115. Off-campus or dial (315)-792-3115
- You may also email us at helpdesk@utica.edu
- Basic questions can often be answered over the phone. More extensive training may require an appointment.
Classroom and Event Support is part of the Customer Support Services team. We provide audio-visual and technical support for the Utica University community in the classroom setting. We also provide AV and technical support for events at the University.
Equipment is available on first come first served basis and may be subject to staff availability as well. Make reservations as far in advance as possible.
Requests for services or equipment should be done using our online form.
Helpsheets are available in PDF format.
IITS Forms:
Forms are in Adobe PDF 
Format
Faculty / Staff Related Forms:
New employees do not need to fill out any paperwork to obtain an account, one will be made automatically. Certain system access does need to be requested, please see our guide here.
Banner
For new employees that need access to Banner or for current employees that need different access, please enter a support ticket.
For access to making purchases / requisitions via banner , fill out the Purchasing Offices' access request form. Purchasing also has a form for adding a new vendor to the system.
Technology Purchase Requests:
All requests will be evaluated and approved on a case by case basis. We are now using our ticketing system to track all requests for hardware and software. Enter a ticket and someone will contact you to discuss your needs.
If you know of other forms that should appear on this page please contact Mike Clapsadl at mclapsa@utica.edu.
Lets you know when certain IITS services may be offline.
Please see our instructions to obtain office on personal computers at utica.edu/msoffice
Google classroom is not supported - all faculty must use Engage for online learning.
Google Wallet and other financial features, including in-app purchases are not allowed.
Duo adds a second layer (multifactor) of protection when you attempt to access a Duo protected system. Your password is the first factor, something you know, and your phone is your second factor, something you have. This helps prevent unauthorized access to systems in the event your password is compromised or stolen.
For Alumni
For those of you who have graduated from Utica University you may maintain access to your Utica issued email account and BannerWeb. This requires changing your password every 120 days as prompted and renewing your account every 6 months. You will receive emails when renewal is needed - just be sure to check the account so you don't miss the notices. Accounts not renewed are terminated and all data in the account is deleted.
*Please Note: Due to changes in our terms of service with Google that are outside of our control, we can no longer provide online file storage in Google Drive to alumni. Please see Alumni Services for more details
If you wish to no longer use your Utica account you can let it lapse when prompted to renew. You may wish to download the data from your account first; see our Google Takeout instructions.
For transcripts please visit the Registrar's Transcript request system.
For Former Students
For those of you who took classes at some point in time but stopped attending without obtaining a degree, your accounts will be closed after a period of not being an active student. You will receive warnings before your account is terminated.
If you wish to download the data from your acount, please see the Google Takeout instructions.
If you return to Utica University, an account will be created for you again.
I would like to see logins and resources for:
For a general list of frequently used logins, you can also visit our logins page.